Implementation Manager

PAYDAY Workforce Solutions has rapidly become Southern California's preferred human capital management solution, offering a superior software platform while delivering outstanding customer service and maintaining excellent client retention.  PAYDAY Workforce Solutions is, as founding partner of the iSolved network, fundamentally changing the way businesses manage their personnel through a single database software solution that includes payroll and tax, human resources, time and attendance, benefits administration and onboarding.

PAYDAY is actively hiring an Implementation Manager.  Strong candidates will have a proven background in effectively leading teams (including remote workers), successful experience managing high-volume client projects, the ability to communicate their methods for building strong rapport with employees and other teams, and a good understanding of payroll and HR practices in a service bureau environment. 

The Implementation Manager is primarily responsible for for overseeing the daily operations of Implementation team, ensuring our new and upgrading clients receive exceptional customer service, that their accounts are set up accurately, and that employees are correctly paid.  The Implementation Manager leads and trains the team and supports them in escalated issues.

Essential Duties and Responsibilities:

• Oversee daily implementation team operations and ensure accuracy and timeliness
• Oversee new client projects and current client projects for additional service, including timelines and assignments
• Approve or deny process exceptions requested by clients and other departments
• Provide escalated support on client issues
• Verification and final audit of new client setups
• Identify areas for improvement in processes, procedures and available tools in order to ensure maximum efficiency and productivity of the department
• Supervise and manage department personnel, including recruiting, hiring, and training as well as mentoring and developing staff through continuous feedback, team-building, correction and discipline as appropriate
• Represent the department and actively participate on leadership team, offering suggestions for improvement and contributing to strategic initiatives

Minimum Qualifications (Knowledge, Skills, Abilities):

• Proven successful management experience (minimum 2 years)
• Payroll experience (minimum 2 years), preferably service bureau experience
• Familiar with regulations on payroll earnings, deductions and taxes (CPP or FPC is a plus)
• Familiar with standard HR practices that businesses regularly engage in
• Strong knowledge of administrative and clerical procedures
• Proficient in Microsoft Office Products (Excel, Word, Outlook etc.)
• Knowledge of iSolved and MasterTax software preferred
• Excellent verbal and written communication skills
• Ability to effectively coach and develop employees (including remote workers)
• Strong rapport-building skills and professional personal presentation
• Excellent conflict resolution and problem solving skills
• Customer service orientation
• Strong organizing, planning and execution skills
• Ability to remain calm in high pressure situations
• Extreme attention to detail

 *POSITION REQUIRES MANAGER TO BE IN THE OFFICE. LOCATION: ORANGE, CA.*

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